client experience

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Why You Need a Welcome Page

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Why You Need a Welcome Page

Does this sound like you? —>

• Your projects finish but your clients keep bombarding you with questions (and they’re usually all asking the same things!)

• Your clients are regularly late providing files, feedback and payment.

• You tried using a project management tool with your clients and they totally rejected the idea. They’d prefer to just email.

Which one resonates with you the most? 1,2 or 3?

The easiest and fastest way to solve these issues? Create a welcome page.

A welcome page is a webpage that outlines everything your client needs to know to work with you effectively. It guides your client through your policies, boundaries and processes, setting your projects up for success - not the confusion, disrespectfulness and lateness you’re used to.

Tune in to this week’s episode of the podcast to learn how you can use a welcome page to:

  • Establish boundaries with your clients

  • Set your clients expectations

  • Help your clients clearly understand your process

  • Clarify your processes (like your late payment policies!)

Just hit “play” on the podcast player below!

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How to Create an Unforgettable Client Experience

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How to Create an Unforgettable Client Experience

According to Neilson, a client is 77% more likely to hire you if they learned about you from someone else.

In other words, clients who are REFERRED to you by your other clients are 77% more likely to hire you than someone who stumbles across you another way.

So, focusing on generating more referrals would make sense. But how?

The BEST way to generate more referrals (and repeat work) is to not only provide your clients with great results, but provide them with an unforgettable, professional client experience.

Watch the video below to learn how! In this video, I’m sharing the exact 4-step client process 750+ of my students have learned inside my course, Organize & Automate.

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Why Your Client Experience Will Make or Break Your Business

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Why Your Client Experience Will Make or Break Your Business

When I ask creative business owners what their no.1 problem is, here's what most of them say:

I can't find clients.

Unless they're pretty new to the online business world, here's my reply:

Have none of your past clients hired you again or sent others your way?

If they are a skilled creative and their answer is no, I know the problem lies with their client experience. They haven't given their clients a professional experience. They're not giving their clients those fuzzy, valued feels you get when a business is reeeeally good to you and treats you like you're the only person they ever work with.

Know the feeling I'm talking about? I'm sure all of us can name a business that made us feel special like that.

You should NEVER ignore the importance of client satisfaction.

Satisfied clients become repeat clients, recommend you to others and build your reputation! Dissatisfied clients can destroy it.

Watch the video below to learn 3 reasons why client satisfaction matters now more than ever.

In this video, you’ll learn:

  • Why 86% of clients and customers are willing to pay more for a better client experience.

  • Why a client that worked with you before is 9x more likely to work with you again than a totally fresh potential client.

  • Why a client is 77% more likely to hire you if they heard about you from family or friends, and how you can get people talking about your services and sending you lots more referrals

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